This Privacy Policy applies to the Chalokhele mobile application (hereby referred to as "Application") for mobile devices that was created as a free-to-use/commercial service. This service is intended for use "AS IS".

1. Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to:

• Personal Details: Your name, email address, phone number, and password for account registration.
• Location Data (Fine and Coarse): We request access to your device's location to display nearby turfs, calculate distances, and improve your booking experience. We only collect location data while you are using the app.
• Camera and Storage (Photos/Media/Files): We request access to your device's camera and storage to allow you to upload profile pictures, team logos, and other community-driven visual content.
• Device Information: We may collect non-personal information such as device model, OS version, and network status for analytics and troubleshooting.

2. How We Use Your Information

The information we collect is used in the following ways:

• To facilitate the turf booking process and manage your reservations.
• To process transactions securely via our payment gateway.
• To personalize your experience and show the most relevant turfs near you.
• To send important updates, booking confirmations, and promotional offers via Push Notifications.
• To provide Customer Support and resolve technical issues.

3. Third-Party Services

The Application uses third-party services that may collect information used to identify you. We only share data necessary for the functionality of these services. The third-party service providers used by the app include:

• Google Play Services (Analytics and Core Functionality)
• Google Analytics for Firebase (Usage Analytics and Push Notifications)
• Cashfree (Secure Payment Processing)
• Google Places API (Location and Map Services)

4. Data Retention and Deletion

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Account Deletion

You have the right to request the deletion of your personal data. You can delete your account and associated data directly within the Chalokhele app by navigating to Profile Settings > Delete Account, or by contacting our support team. Upon deletion, all your personal data (including booking history and profile details) will be permanently erased from our active databases, except data required for legal/financial compliance.

5. Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

6. Children's Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

• Email: chalokhele.official@gmail.com